Client Service Representative

Location

Toronto

Job Code

VB-0817

Number of Openings

1

Purpose

We are looking for a talented individual to join our growing Support Team. The successful candidate is required to work both independently and as a member of a team dedicated to providing excellent customer service. This is a non-managerial position.

Job Summary

Key Accountabilities:

  • Respond, investigate and resolve client inquiries via various communication channels in a prompt, courteous, and professional manner
  • Maintain record of requests for follow up purposes
  • Establish and nurture positive relationship with clients
  • Other office duties, administrative tasks, and ad hoc projects relevant to the position shall be assigned as required

Qualifications

Mandatory Requirements:

  • Bachelor’s degree in Business, Finance, or related field of study
  • Minimum of 1 year experience in the financial industry with trading or brokerage experience preferred
  • Language fluency in English and French, written and verbal required
  • Excellent communication skills
  • Proficient in Windows and Microsoft Office Suite - Word, Excel, Outlook
  • Customer service experience is preferred
  • Self-initiated, fast learner with a positive attitude
  • Organized, detail oriented and hardworking character
  • Ability to work in fast-paced and challenging environment

Nice to have:

  • Knowledge and experience with trading platforms
  • Understanding of online investing products & services.
  • Successful completion of CSC, CPH & TTC (Trader Training Course) courses.

How to Apply

To apply, please contact us electronically Here with your Name, Job Title Opportunity, and Full Contact Information. An HR representative will then follow up with you shortly.

Disclaimer:

VB is an equal opportunity employer and welcome applications from all interested parties. We thank you for your interest, however, only those candidates selected for an interview will be contacted.

BBS is also a participant of the Toronto Stock Exchange (TSX), the TSX Venture Exchange (TSX-V), the Canadian National Stock Exchange (CNSX), Alpha, Pure, Chi-X, and Omega. VB specializes in providing outstanding trade execution services to investors, traders and fund managers who demand excellence. Powered with innovative technologies and deep understanding of financial markets, VB provides superior products and services to all of its clients.